Before starting iNode Cloud, I used to run a legacy hosting company called Ninja Host configured with Cpanel. I’ve been wrestling with cPanel on and off for years and it always reminds me just how much it sucks. It can be convenient if you don’t know how to maintain Linux servers and the various associated Internet services (Apache, BIND, etc.), but there really is no playing nicely with it from a command line sense. Once installed, it takes over your system, rendering it impervious to standard sysadmin tricks. What’s more, its convenience is really it’s downfall, because when something goes wrong with it, two things are true:
- The person using it has no idea what is wrong, OR
- The person using it knows what is wrong and how to fix it, just not from within cPanel
The end result of this is when cPanel fails, and it will fail at some point, fixing it is near impossible without calling on cPanel for support (I suppose they like it that way).
It’s also one example of a software system that if it were open source, it wouldn’t change this situation at all. It’s basically a giant mass of Perl code that somehow manages to work (mostly), while aggravating the experienced sysadmins. Its automated upgrades are one example of an epic fail waiting to happen. On several occasions I’ve had clients call me to fix broken email, only to find a cPanel upgrade has b0rked some key part of the Exim (an open source mail transfer agent (MTA) config file. Umm…first, upgrading key system software is not to be taken lightly, and let’s not even discuss why Exim is being upgraded automatically. Second, upgrades should never, and I mean never touch config files without asking. Debian has it right on this one.
Finally, I can’t possibly let this post go without whining about how cPanel and all the other web-based hosting/sysadmin control panels have created an entire generation of so-called ‘system administrators’ in need of a giant clue bat.
Since iNode Cloud, We have jumped onto a better and more stable control panel – Interworx. The system is stable updates don’t break and no customer complaints! FTW.
All our shared hosting plans come with the interworx control panel – So jump onto a better hosting platform today.
Co-Founder & CEO at iNode Cloud