Privacy policy
iNode Cloud is a trading name of Kabisi Group (ABN 33 154 884 965) ("we", "us"). This policy explains how we handle personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Two roles
We handle personal information in two ways:
- As iNode Cloud: when you visit this website or send us an enquiry.
- On behalf of our clients: when we run lead pages, AI calls or receptionist services for a business. In that case the business is responsible for the information about its customers and leads, and we handle it under their instructions. Their privacy policy also applies.
What we collect
- Enquiries: your name, business name, email, phone number, website, industry and anything you write in the form.
- Lead pages we run for clients: the answers a person selects, their name and mobile number, and when they'd like to be called.
- Calls: call recordings, transcripts, call times and lengths, and a summary of what was discussed. Callers are told at the start of each call that it's recorded.
- Technical information: basic information your browser sends, such as IP address and browser type, used to run and protect the website.
We don't ask for tax file numbers, bank details, card numbers, passwords or identity documents, and our AI agents are told never to request them.
How we use it
- To respond to enquiries and provide our services.
- To make and receive calls, and to send summaries to the business you contacted.
- To improve our services, troubleshoot problems and keep our systems secure.
- To meet our legal obligations.
We don't sell personal information. We only contact people who have asked to be contacted or already have a relationship with the business we're calling for.
Who we share it with
We use trusted service providers to run our services, including website and data hosting (Cloudflare), AI voice and phone services (Vapi and the speech, language and phone providers it uses), and email providers. Some of these providers store or process information outside Australia, including in the United States. We choose providers with appropriate security and only share what they need to do their job.
When we act for a client business, we share lead and call information with that business.
Storage and security
We store information with reputable cloud providers and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep information only as long as we need it for the purposes above, or as our clients instruct, then delete or de-identify it.
Access, correction and opting out
You can ask to see or correct the personal information we hold about you, or ask us to stop contacting you. If we hold your information on behalf of a business, we'll pass your request on to them. Contact us using the enquiry form.
Complaints
If you have a concern about how we've handled your information, contact us through the enquiry form and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy from time to time. The latest version will always be on this page.